C. David Shepherd

Kennesaw State University

1

h-index

1

Publications

1,392

Citations

Publications

1 shown

A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study

Pratibha A. Dabholkar , C. David Shepherd , Dayle I. Thorpe

2000 Journal of Retailing 1392 citations

Frequent Co-Authors

Pratibha A. Dabholkar

Knoxville College

Dayle I. Thorpe

Knoxville College

Researcher Info

h-index: 1
Publications: 1
Citations: 1,392
Institution: Kennesaw State University

External Links

Google Scholar

Impact Metrics

h-index 1

h-index: Number of publications with at least h citations each.