5
h-index
5
Publications
4,183
Citations

Publications

5 shown

Customer Loyalty in E-Commerce

The high cost of attracting new customers on the Internet and the relative difficulty in retaining them make customer loyalty an essential asset for many online vendors. In the ...

2002 Journal of the Association for Inform... 1040 citations

Frequent Co-Authors

Researcher Info

h-index
5
Publications
5
Citations
4,183
Institution
Drexel University

Identifiers

ORCID
0000-0002-0184-9167

Impact Metrics

h-index 5

h-index: Number of publications with at least h citations each.