Nurturing clients’ trust to encourage engagement success during the customization of ERP systems

2002 Omega 150 citations

Keywords

PersonalizationDependabilityBusinessPerceptionCustomer engagementKnowledge managementProcess managementMarketingPsychologyComputer scienceWorld Wide Web

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Publication Info

Year
2002
Type
article
Volume
30
Issue
4
Pages
287-299
Citations
150
Access
Closed

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David Gefen (2002). Nurturing clients’ trust to encourage engagement success during the customization of ERP systems. Omega , 30 (4) , 287-299. https://doi.org/10.1016/s0305-0483(02)00032-4

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DOI
10.1016/s0305-0483(02)00032-4