The dynamics of the service delivery process: A value-based approach

Ko de Ruyter; Martin Wetzels; Jos Lemmink; Jan Mattson

doi:10.1016/s0167-8116(97)00004-9

Keywords

JudgementService delivery frameworkService (business)Customer satisfactionService qualityProcess (computing)Value (mathematics)Process managementBusinessMarketingPsychologyKnowledge managementComputer sciencePolitical science

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Publication Info

Year: 1997
Type: article
Volume: 14
Issue: 3
Pages: 231-243
Citations: 272
Access: Closed

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APA Style

                            
                                
                                    Ko de Ruyter, 
                                
                                    Martin Wetzels, 
                                
                                    Jos Lemmink
                                
                                et al.
                            
                            (1997). 
                            The dynamics of the service delivery process: A value-based approach. 
                            International Journal of Research in Marketing
                            , 14
                            (3)
                            , 231-243.
                            https://doi.org/10.1016/s0167-8116(97)00004-9
                        

Identifiers

DOI: 10.1016/s0167-8116(97)00004-9