Keywords
ConceptualizationAttractivenessComplaintPsychologyLoyaltyConstruct (python library)Social psychologyService (business)Consumer behaviourMarketingBusinessComputer science
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Publication Info
- Year
- 1993
- Type
- article
- Volume
- 14
- Issue
- 2
- Pages
- 219-247
- Citations
- 204
- Access
- Closed
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Cite This
Manfred F. Maute,
William R. Forrester
(1993).
The structure and determinants of consumer complaint intentions and behavior.
Journal of Economic Psychology
, 14
(2)
, 219-247.
https://doi.org/10.1016/0167-4870(93)90001-2
Identifiers
- DOI
- 10.1016/0167-4870(93)90001-2