The empowerment of service workers: what, why, how, and when.
In recent years, businesses have rushed to adopt an empowerment approach to service delivery in which employees face customers "free of rulebooks," encouraged to do whatever is ...
Publications
1 shownFrequent Co-Authors
Researcher Info
- h-index
- 1
- Publications
- 1
- Citations
- 1,205
- Institution
- Arizona State University
External Links
Identifiers
- ORCID
- 0009-0007-5918-5520
Impact Metrics
h-index
1
h-index: Number of publications with at least h citations each.