J. Joseph Cronin - Researcher Profile

Publications

1 shown

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin , Steven A. Taylor

The authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions. A...

1992 Journal of Marketing 8719 citations

Frequent Co-Authors

Steven A. Taylor

Illinois State University

Researcher Info

h-index: 1
Publications: 1
Citations: 8,719
Institution: Florida State University

External Links

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Impact Metrics

h-index 1

h-index: Number of publications with at least h citations each.