Publications
2 shownSteps toward a science of service systems
The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that ad...
Frequent Co-Authors
Researcher Info
- h-index
- 2
- Publications
- 2
- Citations
- 2,569
- Institution
- IBM (United States)
External Links
Identifiers
- ORCID
- 0000-0002-9864-2735
Impact Metrics
h-index
2
h-index: Number of publications with at least h citations each.