Talking about Machines
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innov...
Publications
2 shownNarratives at work
The diagnostic process for copiers involves narration of the process, including a description of the state of the machine. This follows from the fact that copiers are elaborate ...
Researcher Info
- h-index
- 2
- Publications
- 2
- Citations
- 629
- Institution
- Palo Alto Research Center
External Links
Impact Metrics
h-index
2
h-index: Number of publications with at least h citations each.