Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations

Abstract

This article summarizes an extensive literature review addressing the question, How can we spread and sustain innovations in health service delivery and organization? It considers both content (defining and measuring the diffusion of innovation in organizations) and process (reviewing the literature in a systematic and reproducible way). This article discusses (1) a parsimonious and evidence‐based model for considering the diffusion of innovations in health service organizations, (2) clear knowledge gaps where further research should be focused, and (3) a robust and transferable methodology for systematically reviewing health service policy and management. Both the model and the method should be tested more widely in a range of contexts.

Keywords

Systematic reviewService delivery frameworkService (business)Diffusion of innovationsKnowledge managementDiffusionProcess (computing)Management scienceBusinessProcess managementComputer scienceMarketingPolitical scienceMEDLINEEngineering

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Publication Info

Year: 2004
Type: review
Volume: 82
Issue: 4
Pages: 581-629
Citations: 7098
Access: Closed

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APA Style

                            
                                
                                    Trisha Greenhalgh, 
                                
                                    Glenn Robert, 
                                
                                    Fraser Macfarlane
                                
                                et al.
                            
                            (2004). 
                            Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations. 
                            Milbank Quarterly
                            , 82
                            (4)
                            , 581-629.
                            https://doi.org/10.1111/j.0887-378x.2004.00325.x
                        

Identifiers

DOI: 10.1111/j.0887-378x.2004.00325.x