Learning from Mistakes is Easier Said Than Done: Group and Organizational Influences on the Detection and Correction of Human Error

Abstract

This research explores how group- and organizational-level factors affect errors in administering drugs to hospitalized patients. Findings from patient care groups in two hospitals show systematic differences not just in the frequency of errors, but also in the likelihood that errors will be detected and learned from by group members. Implications for learning in and by work teams in general are discussed.

Keywords

Affect (linguistics)PsychologyHuman errorGroup (periodic table)Organizational learningSocial psychologyApplied psychologyKnowledge managementMedicineComputer scienceRisk analysis (engineering)Communication

Affiliated Institutions

Harvard University Press US

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Publication Info

Year: 1996
Type: article
Volume: 32
Issue: 1
Pages: 5-28
Citations: 919
Access: Closed

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APA Style

                            
                                    Amy C. Edmondson
                                
                            (1996). 
                            Learning from Mistakes is Easier Said Than Done: Group and Organizational Influences on the Detection and Correction of Human Error. 
                            The Journal of Applied Behavioral Science
                            , 32
                            (1)
                            , 5-28.
                            https://doi.org/10.1177/0021886396321001

Identifiers

DOI: 10.1177/0021886396321001