Abstract
Prior research has generated considerable knowledge on information systems design from software engineering and user-acceptance perspectives. As organizational processes are increasingly embedded within information systems, one of the key considerations of many business processes—organizational incentives—should become an important dimension of any information systems design and evaluation, which we categorize as the third dimension: incentive alignment. Incentive issues have become important in many IS areas, including distributed decision support systems (DSS), knowledge management, and e-business supply chain coordination. In this paper we outline why incentives are important in each of these areas and specify requirements for designing incentive-aligned information systems. We identify and define important unresolved problems along the incentive-alignment dimension of information systems and present a research agenda to address them.
Keywords
IncentiveDimension (graph theory)Computer scienceInformation systemKnowledge managementManagement information systemsKey (lock)Incentive programCategorizationProcess managementBusinessComputer securityEconomicsEngineeringMicroeconomics
Affiliated Institutions
Related Publications
A design theory for systems that support emergent knowledge processes
This paper addresses the design problem of providing IT support for emerging knowledge processes (EKPs). EKPs are organizational activity patterns that exhibit three characteris...
Cognitive Style as a Basis for MIS and DSS Designs: Much ADO About Nothing?
It is commonly believed that the user's cognitive style should be considered in the design of Management Information Systems and Decision Support Systems. In contrast, an examin...
Is Management Really Generic?,
Four classes of organizations can be identified along the continuum between classical private profit-making firms and strictly governmental agencies: private for-profit, private...
Metagraphs: A Tool for Modeling Decision Support Systems
Most decision support systems (DSS) contain stored data, data analysis procedures, and decision models. However, many DSS have grown to the point that the average end user is pr...
<i>Review</i> : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2
Knowledge is a broad and abstract notion that has defined epistemological debate in western philosophy since the classical Greek era. In the past few years, however, there has b...
Publication Info
- Year
- 2001
- Type
- article
- Volume
- 12
- Issue
- 3
- Pages
- 225-239
- Citations
- 323
- Access
- Closed
External Links
Social Impact
Altmetric
PlumX Metrics
Social media, news, blog, policy document mentions
Citation Metrics
323
OpenAlex
Cite This
Sulin Ba,
Jan Stallaert,
Andrew B. Whinston
(2001).
Research Commentary: Introducing a Third Dimension in Information Systems Design—The Case for Incentive Alignment.
Information Systems Research
, 12
(3)
, 225-239.
https://doi.org/10.1287/isre.12.3.225.9712
Identifiers
- DOI
- 10.1287/isre.12.3.225.9712