C. Bruce Kavan

h-index

Publications

1,746

Citations

Publications

1 shown

Service Quality: A Measure of Information Systems Effectiveness

Leyland Pitt , Richard T. Watson , C. Bruce Kavan

The IS function now includes a significant service component. However, commonly used measures of IS effectiveness focus on the products, rather than the services, of the IS func...

1995 MIS Quarterly 1746 citations

Frequent Co-Authors

Leyland Pitt

Simon Fraser University

Richard T. Watson

Researcher Info

h-index: 1
Publications: 1
Citations: 1,746

External Links

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Impact Metrics

h-index 1

h-index: Number of publications with at least h citations each.