Keywords
Service qualityQuality (philosophy)Service (business)Service designMarketingPerceptionCustomer satisfactionConceptual frameworkProcess managementService level objectiveBusinessPsychologyConceptual modelKnowledge managementApplied psychologyComputer scienceService delivery frameworkSociology
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Publication Info
- Year
- 2000
- Type
- article
- Volume
- 76
- Issue
- 2
- Pages
- 139-173
- Citations
- 1392
- Access
- Closed
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Cite This
Pratibha A. Dabholkar,
C. David Shepherd,
Dayle I. Thorpe
(2000).
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study.
Journal of Retailing
, 76
(2)
, 139-173.
https://doi.org/10.1016/s0022-4359(00)00029-4
Identifiers
- DOI
- 10.1016/s0022-4359(00)00029-4