More on improving service quality measurement

Keywords

ConceptualizationSERVQUALQuality (philosophy)Service qualityService (business)Significant differencePsychologySociologyComputer scienceBusinessMarketingEpistemologyMathematicsArtificial intelligenceStatisticsPhilosophy

Affiliated Institutions

Texas A&M University US

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Publication Info

Year: 1993
Type: article
Volume: 69
Issue: 1
Pages: 140-147
Citations: 877
Access: Closed

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APA Style

                            
                                    A. Parasuraman, 
                                
                                    Leonard L. Berry, 
                                
                                    Valarie A. Zeithaml
                                
                            (1993). 
                            More on improving service quality measurement. 
                            Journal of Retailing
                            , 69
                            (1)
                            , 140-147.
                            https://doi.org/10.1016/s0022-4359(05)80007-7

Identifiers

DOI: 10.1016/s0022-4359(05)80007-7