Abstract
The number of service innovation articles has increased dramatically in the past 25 years. By reviewing 128 articles published between 1986 and 2010, primarily in leading marketing and innovation journals, this study analyzes the progression of service innovation research according to topicality and perspective. The authors summarize prior research by clustering it into three evolutional phases and drawing parallels with the evolution of the wider services marketing field. Overall, the view of service innovation has evolved, from a complement of traditional product innovation to a multidimensional, all-encompassing notion that entails several functions, both within and outside the firm.
Keywords
ParallelsService innovationService (business)Perspective (graphical)MarketingField (mathematics)BusinessProduct innovationProduct (mathematics)Complement (music)Knowledge managementComputer scienceOperations managementEconomics
Affiliated Institutions
Related Publications
A resource‐based view of the firm
Abstract The paper explores the usefulness of analysing firms from the resource side rather than from the product side. In analogy to entry barriers and growth‐share matrices, t...
Interorganizational Exchange Behavior in Marketing Channels: A Broadened Perspective
The scope of research on interorganizational exchange behavior in the marketing channels literature has been very limited, in part because of an incomplete conceptual framework....
The Service Revolution
Are we running out of physical-goods markets? The author shows how a large and growing market for commodities lies in the development of service systems.
Determinants of Continuity in Conventional Industrial Channel Dyads
Recently, increasing attention has been paid to the question of how to build stable, long-term relationships between manufacturers and members of conventional channels. This des...
Upper Echelons: The Organization as a Reflection of Its Top Managers
Theorists in various fields have discussed characteristics of top managers. This paper attempts to synthesize these previously fragmented literatures around a more general “uppe...
Publication Info
- Year
- 2013
- Type
- review
- Volume
- 34
- Issue
- 5
- Pages
- 373-398
- Citations
- 362
- Access
- Closed
External Links
Social Impact
Altmetric
PlumX Metrics
Social media, news, blog, policy document mentions
Citation Metrics
362
OpenAlex
Cite This
Per Carlborg,
Daniel Kindström,
Christian Kowalkowski
(2013).
The evolution of service innovation research: a critical review and synthesis.
Service Industries Journal
, 34
(5)
, 373-398.
https://doi.org/10.1080/02642069.2013.780044
Identifiers
- DOI
- 10.1080/02642069.2013.780044