Word-of-mouth promotion and switching behavior in Japanese and American business-to-business service clients

2002 Journal of Business Research 70 citations

Keywords

BusinessWord of mouthPromotion (chess)Service (business)MarketingService providerAdvertisingPoliticsLaw

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Publication Info

Year
2002
Type
article
Volume
57
Issue
3
Pages
297-305
Citations
70
Access
Closed

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R. Bruce Money (2002). Word-of-mouth promotion and switching behavior in Japanese and American business-to-business service clients. Journal of Business Research , 57 (3) , 297-305. https://doi.org/10.1016/s0148-2963(01)00325-3

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DOI
10.1016/s0148-2963(01)00325-3