Publications
2 shownReturn on Quality (ROQ): Making Service Quality Financially Accountable
Many companies have been disappointed by a lack of results from their quality efforts. The financial benefits of quality, which had been assumed as a matter of faith in the “rel...
Frequent Co-Authors
Researcher Info
- h-index
- 2
- Publications
- 2
- Citations
- 3,645
- Institution
- Vanderbilt University
External Links
Impact Metrics
h-index
2
h-index: Number of publications with at least h citations each.