Artificial Intelligence in Service
Artificial intelligence (AI) is increasingly reshaping service by performing various tasks, constituting a major source of innovation, yet threatening human jobs. We develop a t...
Publications
3 shownReturn on Quality (ROQ): Making Service Quality Financially Accountable
Many companies have been disappointed by a lack of results from their quality efforts. The financial benefits of quality, which had been assumed as a matter of faith in the “rel...
Frequent Co-Authors
Researcher Info
- h-index
- 3
- Publications
- 3
- Citations
- 6,441
- Institution
- Vanderbilt University
External Links
Identifiers
- ORCID
- 0000-0003-2433-7719
Impact Metrics
h-index
3
h-index: Number of publications with at least h citations each.