Task-Dependent Algorithm Aversion
Research suggests that consumers are averse to relying on algorithms to perform tasks that are typically done by humans, despite the fact that algorithms often perform better. T...
Publications
3 shownCustomer Satisfaction, Market Share, and Profitability: Findings from Sweden
Are there economic benefits to improving customer satisfaction? Many firms that are frustrated in their efforts to improve quality and customer satisfaction are beginning to que...
Difference in Attribute Importance for Different Industrial Products
used by purchasing agents to select suppliers varies with the type of problem likely to arise in adopting the particular product, and whether such differences in choice criteria...
Frequent Co-Authors
Researcher Info
- h-index
- 3
- Publications
- 3
- Citations
- 5,891
- Institution
- Columbia University
External Links
Impact Metrics
h-index
3
h-index: Number of publications with at least h citations each.