The Market for "Lemons": Quality Uncertainty and the Market Mechanism
I. Introduction, 488. — II. The model with automobiles as an example, 489. — III. Examples and applications, 492. — IV. Counteracting institutions, 499. — V. Conclusion, 500.
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SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
This paper describes the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations. Afte...
Exploration and Exploitation in Organizational Learning
This paper considers the relation between the exploration of new possibilities and the exploitation of old certainties in organizational learning. It examines some complications...
When to use and how to report the results of PLS-SEM
Purpose The purpose of this paper is to provide a comprehensive, yet concise, overview of the considerations and metrics required for partial least squares structural equation m...
The Coding Manual for Qualitative Researchers
An Introduction to Codes and Coding Chapter Summary Purposes of the Manual What Is a Code? Codifying and Categorizing What Gets Coded? The Mechanics of Coding The Numbers of Cod...
Law and Finance
This paper examines legal rules covering protection of corporate shareholders and creditors, the origin of these rules, and the quality of their enforcement in 49 countries. The...
Agency Costs of Free Cash Flow, Corporate Finance, and Takeovers
The interests and incentives of managers and shareholders conflict over such issues as the optimal size of the firm and the payment of cash to shareholders. These conflicts are ...